Warranty Statement

General

All products by DOUX are made by highly skilled people with the greatest possible care and know-how. Each product is checked thoroughly and meets strict quality directives and durability requirements. In the unhoped-for event of a complaint resulting from faulty materials, construction or manufacturing, DOUX takes responsibility by refunding the purchase price, or by replacing or repairing the product in accordance with the terms and conditions of this warranty.

Due to gradual depreciation and normal wear and tear, the amount of the refund the buyer receives decreases per year. As proof of purchase, the original receipt is required.

Box springs and mattresses

Standard warranty applies to box springs and mattresses. Taking depreciation and normal wear and tear into account, the amount of the refund decreases per year, starting from the second year after purchase, thus gradually increasing the contribution required from the buyer. The buyer's own contribution can be determined based on the table below. Any additional transportation costs can be charged to the buyer.

Contribution required from buyer over time

Year 1 0% of original purchase price

Year 2 25% of original purchase price

Year 3 50% of original purchase price

Year 4 75% of original purchase price

Year 5 Warranty is replaced by service

The spring interiors of box springs and mattresses are covered by a full 15-year guarantee against the breakage of steel springs.

Mattress toppers and duvets

To mattress toppers and duvets, standard warranty applies. Taking depreciation and normal wear and tear into account, the amount of the refund decreases each year, starting from the second year after purchase, thus gradually increasing the contribution required from the buyer. The buyer's own contribution can be determined based on the table below. Any additional transportation costs can be charged to the buyer.

Contribution required from buyer over time

Year 1 0% of original purchase price

Year 2 25% of original purchase price

Year 3 50% of original purchase price

Year 4 75% of original purchase price

Year 5 Warranty is replaced by service

Electric motors

Our electric motors are completely maintenance-free and covered by standard warranty. Due to depreciation and normal wear and tear, the refund amount decreases per year starting from the third year after purchase, thus gradually increasing the contribution required from the buyer. The amount of the buyer’s own contribution can be determined based on the table below. Additional transportation costs can be charged to the buyer.

Contribution required from buyer over time

Year 1 0% of original purchase price

Year 2 0% of original purchase price

Year 3 25% of original purchase price

Year 4 50% of original purchase price

Year 5 75% of original purchase price

Year 6 Warranty is replaced by service

Other products

To all other products, a 1-year guarantee against construction defects applies. The buyer receives a full refund of the original purchase price, and is not required to contribute to the refund costs, in accordance with the following table. Possible transportation costs can be charged to the buyer.

Contribution required from buyer over time

Year 1 0% of original purchase price

DOUX reserves the right at all times to offer the buyer an appropriate solution, which may consist of repair or replacement of the concerned or an equivalent model.

The costs of transportation abroad will be charged reasonably and in consultation with the buyer.

These standard terms and conditions of warranty also apply if the concerned product was sold by an acknowledged DOUX supplier, provided that the supplier’s name, address and the date are stated in the receipt.

Exclusions

All products that are damaged as a result of improper or injudicious use, inadequate care for the delivered goods and/or normal wear and tear, are excluded from coverage. Warranty does not apply to products that have been stored, adjusted, (dis)assembled or cleaned incorrectly or with improper products.

Products that have been stored in the open air or in a humid environment are excluded from coverage.

This warranty does not cover indirect or incidental damages. In order to be able to make a claim under the warranty, the specific maintenance instructions of each product must be followed.